Demographics and Service Delivery by Library Personnel in Private Universities in Southwestern Nigeria

Abstract

The purpose of this study is to examine demographics and service delivery by library personnel in private universities in southwestern Nigeria. Service delivery is a critical aspect of library personnel’s professionalism and the value they add to their library but demographics can pose a major setback to their performance of services delivered. However, not much focus has been given to a study as this in Nigeria. Descriptive survey design of the correlational type was adopted using a questionnaire as instrument for data collection. Total enumeration was used to sample 276 respondents. Three (3) research questions and one (1) hypothesis were developed to guide the study. The results show that library personnel in private universities render services such as current awareness service, short message service (SMS), photocopying, information literacy, and a positive relationship between demographics and service delivery. The study recommends University management should prioritise providing the necessary equipment to enhance efficiency and effectiveness in library operations.

Keywords: demographics, service delivery, library personnel, university libraries